Terms of service

These terms govern use of dialcoach.app and related services (the “Service”) — uploading or streaming sales-call recordings for AI transcription, grading, coaching reports, practice calls, and Market Intel. By signing in or using the Service you agree to these terms on your own behalf and, if you use it for a business, on that business’s behalf. Our privacy statement explains how we handle the data involved and forms part of these terms.

• DialCoach is invite-only. You may only sign in with an account created for you by a coach, team leader, or us.
• Magic-link sign-in means anyone with access to your email inbox can access your account — keep that inbox secure.
• You're responsible for activity that happens under your account.

This is the most important section. The Service analyses call recordings you (or your team) create and supply. We do not record calls and we cannot know what disclosures were made on a call before it reaches us. By uploading a recording, connecting a dialer integration, or using the live copilot, you warrant that:

• the recording or transcription was made lawfully under every law that applies to the call — including the surveillance-devices and listening-devices laws of the relevant Australian state or territory, and any foreign law that applies to the other party's location;
• every required disclosure was made and every required consent was obtained from all participants before recording began;
• you have the right to share the recording with us and our sub-processors for analysis; and
• you will stop recording, and not upload, any call where a participant declined or withdrew consent.

Most Australian states (including NSW, Victoria, and WA) require participants to be told a call is being recorded. The safe practice is a verbal disclosure at the top of every call. If you’re unsure what applies to you, get your own legal advice — nothing in the Service is legal advice.

• Don't upload calls you have no right to share (e.g. another company's recordings, calls obtained without authority).
• Don't upload content that is unlawful, or that you know contains special-category data with no relevance to sales coaching (e.g. health records).
• Don't attempt to probe, bypass, or overload the Service's security or rate limits, or use it to build a competing dataset.
• Usage allowances (graded calls, practice minutes, copilot minutes) are fair-use bounded as shown in your dashboard; we may throttle abuse.

Coaching reports, grades, practice feedback, copilot suggestions, and Market Intel are generated by AI models. They can be wrong, incomplete, or misleading. They are coaching aids — not professional, financial, or legal advice — and you shouldn’t make significant decisions (including employment decisions about reps) on AI output alone.

You keep ownership of your recordings, transcripts, and reports. You grant us the licence we need to host, process, and display them to deliver the Service — including passing transcript text to the sub-processors listed in the privacy statement. We don’t use your call audio or transcripts to train large language models. You can delete individual calls at any time; deletion behaviour and retention are described in the privacy statement.

To the extent permitted by law (including the Australian Consumer Law, whose consumer guarantees aren’t excluded where they apply): the Service is provided as-is during the pilot; we’re not liable for indirect or consequential loss, lost profits, or loss of data caused by events outside our reasonable control; and our total liability for any claim is capped at the greater of A$100 and the amount you paid us for the Service in the 3 months before the claim arose.

If a third party brings a claim against us because a recording you supplied was made or shared without the consent or disclosure that section 3 required, you agree to cover the reasonable costs and losses we incur from that claim. This is the flip side of section 3: only you can ensure the calls you record are recorded lawfully.

• We can suspend an account that breaches these terms, with notice where practical.
• You can stop using the Service at any time and ask us to delete your data (see the privacy statement).
• If we discontinue the Service we'll give account owners at least 30 days' notice and a way to export reports.

We may update these terms; material changes are emailed to account owners and the date above is updated. Continued use after a change is acceptance. These terms are governed by the laws of New South Wales, Australia.